Privacy Policy – Surrey Hills Electrical

Last updated: 21 July 2026

Surrey Hills Electrical Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect through this website, why we collect it, and what we do with it.

Who We Are

Surrey Hills Electrical Ltd
12 Nursery Close, Dorking, United Kingdom, RH5 5JU
Company No. 17304008
info@surreyhillselectrical.co.uk · 020 3951 5367

We are the data controller for the personal information described in this policy.

What Information We Collect

When you submit a quote request or contact form on this website, we collect the information you provide, which may include:

– Your name
– Phone number
– Email address
– Postcode or address
– Details of the electrical work you need
– Any photos you choose to upload (for example, of your fuse box or the job in question)
– Any other information you include in your message

We only collect what you enter into the form yourself. We do not collect payment or financial details through this website.

How We Use Your Information

We use the information you submit for one purpose: to contact you about your enquiry or quote. This includes calling, emailing or texting you to discuss the job, arrange a survey, and provide a price.

We do not use your information for marketing unless you separately opt in, and we do not sell, rent or otherwise share your personal information with third parties for their own marketing purposes. We never will.

Legal Basis for Processing

We process your information on the basis of legitimate interest — responding to an enquiry you have voluntarily made — and, where you go on to become a customer, to take steps to enter into a contract with you and to perform that contract.

How Long We Keep Your Information

We retain enquiry and quote information for as long as reasonably necessary to respond to you and, if you become a customer, for the period required to deliver the work and meet our legal and accounting obligations (including certification records, which by their nature must be kept for several years). We periodically remove enquiry data that has gone cold and did not result in a booking.

How We Store Your Information

This website runs on WordPress, built with Elementor and Elementor Pro. Quote and contact form submissions are handled by our own purpose-built form plugin (“Surrey Hills Quote Form”), which sends submissions directly to us — it does not share, sell or transmit your data to any third party.

We also use a site-management plugin (Relevance) to help us build and maintain this website. This plugin does not access, collect or process any information submitted through our forms.

Your data is stored on our hosting provider’s servers within the UK/EEA [confirm hosting location] and is protected by the security measures our hosting provider and WordPress installation have in place, including access controls and regular updates.

This website may use essential cookies required for it to function correctly (for example, to remember your progress through a multi-step quote form). If we use analytics tools (such as Google Analytics) to understand how visitors use the site, or embed content such as Google Maps, those services may set their own cookies — details of which are available in the relevant provider’s own privacy policy. You can control or delete cookies through your browser settings at any time.

Your Rights

Under UK data protection law, you have the right to:

– Ask us what personal information we hold about you
– Ask us to correct inaccurate information
– Ask us to delete your information
– Ask us to restrict or object to how we use it
– Ask for your information in a portable format

To exercise any of these rights, contact us at info@surreyhillselectrical.co.uk or 020 3951 5367. If you’re unhappy with how we’ve handled your information, you also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Children’s Privacy

This website is not directed at children, and we do not knowingly collect information from anyone under 16.

Changes to This Policy

We may update this policy from time to time to reflect changes to the website or the law. The date at the top shows when it was last revised.

Questions about this policy or how we handle your information: info@surreyhillselectrical.co.uk · 020 3951 5367 · 12 Nursery Close, Dorking, United Kingdom, RH5 5JU